SERVICE / ENGAGEMENT
E-commerce
Connecting the digital channel with acquisition, catalogue, orders, inventory and profitability.
Request a diagnostic conversationWHAT WE DELIVER
Concrete deliverables for the team to use.
- E-commerce channel diagnosis
- Online store launch or optimization plan
- Catalog structure, prices and margins
- Purchase journey map
- Integration requirements with payments, invoicing, stock, CRM and carriers
- Ordering, shipping, returns and customer support processes
- Dashboard of sales, conversion, average ticket and profitability
- Economic model by product, market or commercial plan
HOW THE PROCESS WORKS
- 01
We evaluate the business model, products, markets, margins and logistics operation.
- 02
We design the customer journey and the necessary internal processes.
- 03
We define integrations, indicators and responsibilities.
- 04
We monitor implementation and analyze channel performance.
HOW THE WORK CONNECTSLID / 03
E-commerce
- 01We evaluate the business model, products, markets, margins and logistics operation.
- 02We design the customer journey and the necessary internal processes.
- 03We define integrations, indicators and responsibilities.
Frequently asked question
Is having an online store enough to start selling?
No. It is necessary to work on customer acquisition, catalogue, prices, payments, stock, logistics, returns and customer support as parts of the same process.