SERVICE / ENGAGEMENT
Processes and operational efficiency
Mapping workflows, capacity, costs, rework and handovers.
Request a diagnostic conversationWHAT WE DELIVER
Concrete deliverables for the team to use.
- Map of current processes
- Diagnosis of risks, waste and rework
- Design of future processes
- Procedures and work instructions
- RACI Matrix
- SLAs and checkpoints
- Productivity, quality and service indicators
- Prioritized improvement plan
- Requirements booklet for technology or automation
HOW THE PROCESS WORKS
- 01
We observe the real work and collect information from the people involved.
- 02
We identify delays, duplications, risks and tasks without added value.
- 03
We design the future process with responsibilities, controls and indicators.
- 04
We implement the changes and monitor stabilization.
HOW THE WORK CONNECTSLID / 03
Processes and operational efficiency
- 01We observe the real work and collect information from the people involved.
- 02We identify delays, duplications, risks and tasks without added value.
- 03We design the future process with responsibilities, controls and indicators.
Frequently asked question
Does improving a process always imply changing software?
No. First we fix rules, responsibilities and flows. Technology is introduced when it reduces manual work, risk or execution time.